04 Apr

Cyclone Debbie Telstra assistance package announced

Telstra has announced an assistance package for its residential and small business customers…

Telstra has announced an assistance package for its residential and small business customers in Northern Queensland who have lost services or have been evacuated due to Cyclone Debbie.

Telstra Area General Manager Rachel Cliffe said Cyclone Debbie has caused widespread damage and has impacted some Telstra services.

“Telstra has a number of additional resources in the area and ready to use as soon as the cyclones passes, and the emergency services advise our teams that it is safe to enter the affected areas,” said Ms Cliffe

“We understand this is a terrible time for anyone who has been affected by the cyclone and hopefully this package will help people as they work through this time.”

Customers are encouraged to call Telstra on 132 203 (then enter their full home phone including area code when prompted) to report a fault and register for the assistance package if they have had to evacuate their home or have lost their home.

Areas covered by Telstra’s Disaster Relief Package:

Airlie beach, Airville, Alice river, Alligator Creek, Arkendeith, Ayr, Bingegang, Bloomsbury, Bowen, Brandon, Briaba, Bucasia, Campwin Beach, Cannon valley, The Chase, Carmila, Clairview, Claredale, Collinsville, Conway, Colston Park, Connor Range, Coppabella, Dalbeg, Dalrymple heights, Delta, Dingobeach, Dysart, Eimeo, Eton, Farleigh, Finch hatton, Gargett, Giru, Gumlu, Glenden, Hay Point, Home hill, Homebush, Inkerman, Jarvisfield, Kelsey creek, Kuttabul, Koumala, Leichhardt range, Lethebrook, Moranbah, Mount Coolon, Munbura, Micelre, Middlemount, Midge Point, Millaroo, Mirani, Mona park, Nebo, North Gregory, North Mackay, Paget, Proserpine, Queens beach, Rosella, Seaforth, Shute harbour, Sarina, Septimus, Shinfield, Slade point, Te kowai, Townsville, Wagoora, Waterson, Walkerston, Waterson, Wunjunga, Yakapari

Telstra’s relief packages can include the following:

Short term measures (for Telstra customers who have a short term impact – temporary evacuation of premises or temporary fault):

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