Cyclone Debbie Support

Department of Agriculture & Fisheries: 13 25 23

QRAA: 1800 623 946

Queensland Farmers’ Federation (QFF): (07) 3837 4731


Industry bodies


  • Brisbane: (07) 3236 3100


  • Brisbane: (07) 3864 6444
  • Mackay: (07) 4944 2600
  • Prosperpine: (07) 4945 1844


  • Brisbane: (07) 3620 3844
  • Bowen: (07) 4785 2860

Nursery & Garden Industry Queensland (NGIQ):

  • Brisbane: (07) 3277 7900

Queensland Dairyfarmers’ Organisation

  • Brisbane (07) 3236 2955

For region specific information please input your postcode for localised contacts HERE.

Disaster Support FAQs

  • What assistance is available in my area?

    Currently there is Category A assistance for several areas which includes:

    • Counter Disaster Operations
    • Personal Hardship Assistance scheme

    The Whitsunday region and the Mackay region have Category B assistance which includes:

    • Restoration of Essential Public Assets (councils)
    • Freight Subsidies (primary producers)
    • Concessional loans (primary producers, small business, Non-for profit)

    Category C assistance is available to several areas which includes:

    • Whitsunday Regional Council
    • Mackay Regional Council
    • Part of Isaac Regional Council
    • Part of Livingstone Regional Council
    • Part of Central Highlands Regional Council
    • Part of Woorabinda Aboriginal Shire Council
    • Logan City Council
    • Scenic Rim Regional Council
    • Part of Gold Coast City Council
    • Part of Lockyer Valley Regional Council

    For further details on what services are available in your area, use the postcode search on the home page.

  • How can I report damage?

    Industry organisations and Department of Agriculture and Fisheries (DAF) are collecting data for primary producers. This data will be collated and reported through the Natural Disaster Relief and Recovery Arrangements (NDRRA).

  • How can I access the assistance available?

    Assistance is managed by Department of Agriculture and Fisheries (DAF) and QRAA:

    • DAF – 13 25 23
    • QRAA – 1800 623 946


    For details on Department of Agriculture and Fisheries (DAF) and QRAA officers in your area, use the postcode search on the home page.

  • How can I apply for an individual disaster declared property and what does that get me?

    If a primary producer is not in an area where Natural Disaster Relief and Recovery Arrangements (NDRRA) assistance is available but has suffered significant damage from a natural disaster, they can apply for an Individual Disaster Stricken Property (IDSP) declaration. Freight subsidies can be applied for under an IDSP declaration.

    To obtain an IDSP declaration, contact Department of Agriculture and Fisheries (DAF) – 13 25 23.

  • What is category A, B, C & D assistance?

    Category A – Standard assistance measures:

    • Counter Disaster Operations
    • Personal Hardship Assistance scheme

    Category B – Standard assistance measures:

    • Restoration of Essential Public Assets (councils)
    • Freight Subsidies (primary producers)
    • Concessional loans (primary producers, small business, not-for-profits)

    Category C – Standard assistance measures:

    • Recovery grants (primary producers small business, not-for-profits)

    Category D – Standard assistance measures:

    • Enhanced concessional loans, other ‘one off’ programs.
  • When can I expect to receive grants or concessional loans after application?

    Both Department of Agriculture and Fisheries (DAF) and QRAA will receive a large amount of applications throughout this process so extra staff has been called upon to assist. DAF and QRAA aim to process applications as quickly as possible and it’s suggested you call DAF or QRAA to check on the status of your application.

  • I’m worried about my neighbours, they’re not coping, how can I support/help them?

    Getting off the farm is the first step for many. Community Recovery Hubs have been opened throughout Queensland to help people find the assistance they need to cope with the effects of TC Debbie:


    • Mackay Entertainment and Convention Centre, Alfred Street, Mackay
    • Andergrove Community Centre, Celeber Drive, Andergrove,
    • Bowen TAFE Campus, Queens Road, Bowen
    • Proserpine State High School, 4 Ruge Street, Proserpine
    • Cannonvale TAFE open (10.30am to 3.30pm) – Shute Harbour Roadd, Cannonvale

    There are several phone support services as well that urge people to use these as they recovery from the disaster.

    • Beyond Blue – 1300 22 4636
      See Beyond Blue’s guide to looking after yourself following a disaster HERE.
    • Lifeline – 13 11 14
    • Country Call Back – 1800 54 33 54
  • As an employer, what are my responsibilities to casual and permanent staff when I can’t employ them?

    Following a disaster many employers may be concerned about the availability of work for casual and permanent staff members. As an employer, you have an obligation to ensure your current employees are kept as informed as possible of the status of their positions with your business during this uncertain time. Employees need to be aware that it may be a possibility that the loss of production may result in the loss of their jobs.

    If it is not viable to keep your employees employed, and you have exhausted all other options to try and keep your employees on, redundancy will be your final option. Both permanent and casual employees are entitled to final pays, including redundancy payouts. There are several terms and conditions around these circumstances which employers need to be aware of.

    To find out more:

    • See Fairwork Australia’s fact sheet on employment conditions during natural disasters and emergencies HERE.
    • See information on redundancy HERE.
    • Or call Annabel Hutch of GROWCOM on 07 36203 844 or email

Recent Posts

12 Mar

Grants and Qld Govt support now available to people impacted by NQ flooding

Financial assistance and support services are now available to residents directly affected…

Financial assistance and support services are now available to residents directly affected by flooding in parts of North Queensland over recent days.

The North Queensland flooding event had caused inundation to properties and businesses, particularly across the Hinchinbrook region.

People can download the Self Recovery app for information or to apply for grants, including Emergency Hardship Grants.

Queenslanders affected by the flooding can easily apply for grants through the Self Recovery app or make an application through the Community Recovery online portal at,.

Residents without internet access can ring the Community Recovery Hotline on 1800 173 349 to get information or apply for grants and access to support services over the phone.

The Self Recovery app, online portal and the hotline are vital in times of disasters to provide access to the latest information, grant applications and referrals for community organisations and other government agencies.

The suburbs and towns activated are:

Ingham Lucinda Halifax Bemerside Macknade Gairloch Cordelia Foresthome Trebonne Victoria Plantation Braemeadows Taylors Beach Forrest Beach Blackrock Orient Coolbie Bambaroo Yuruga Helens Hill Toobanna Peacock Siding Wharps Upper Stone Mount Fox Wallaman Lannercost Hawkins Creek Long Pocket Dalrymple Creek Abergowrie Garrawalt

Face-to-face support will be available in the affected areas as soon as possible once roads opened and floodwaters subsided.

Eligible applicants can receive $180 per person, up to $900 for a family of five or more, to replace essential items like food, clothing and medications or to help cover the costs of alternative accommodation if they can’t live at home.

Other grants such the Essential Household Contents Grant, Structural Assistance Grant and Essential Services Safety and Reconnection Grant are also available to eligible residents who are uninsured and have experienced certain loss or damage following this disaster.

Financial assistance is available through the jointly-funded … Continue reading Grants and Qld Govt support now available to people impacted by NQ flooding

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