Cyclone Debbie Disaster Support FAQs

  • What assistance is available in my area?

    Currently there is Category A assistance for several areas which includes:

    • Counter Disaster Operations
    • Personal Hardship Assistance scheme

    The Whitsunday region and the Mackay region have Category B assistance which includes:

    • Restoration of Essential Public Assets (councils)
    • Freight Subsidies (primary producers)
    • Concessional loans (primary producers, small business, Non-for profit)

    Category C assistance is available to several areas which includes:

    • Whitsunday Regional Council
    • Mackay Regional Council
    • Part of Isaac Regional Council
    • Part of Livingstone Regional Council
    • Part of Central Highlands Regional Council
    • Part of Woorabinda Aboriginal Shire Council
    • Logan City Council
    • Scenic Rim Regional Council
    • Part of Gold Coast City Council
    • Part of Lockyer Valley Regional Council

    For further details on what services are available in your area, use the postcode search on the home page.

  • How can I report damage?

    Industry organisations and Department of Agriculture and Fisheries (DAF) are collecting data for primary producers. This data will be collated and reported through the Natural Disaster Relief and Recovery Arrangements (NDRRA).

  • How can I access the assistance available?

    Assistance is managed by Department of Agriculture and Fisheries (DAF) and QRAA:

    • DAF – 13 25 23
    • QRAA – 1800 623 946

    For details on Department of Agriculture and Fisheries (DAF) and QRAA officers in your area, use the postcode search on the home page.

  • How can I apply for an individual disaster declared property and what does that get me?

    If a primary producer is not in an area where Natural Disaster Relief and Recovery Arrangements (NDRRA) assistance is available but has suffered significant damage from a natural disaster, they can apply for an Individual Disaster Stricken Property (IDSP) declaration. Freight subsidies can be applied for under an IDSP declaration.

    To obtain an IDSP declaration, contact Department of Agriculture and Fisheries (DAF) – 13 25 23.

  • What is category A, B, C & D assistance?

    Category A – Standard assistance measures:

    • Counter Disaster Operations
    • Personal Hardship Assistance scheme

    Category B – Standard assistance measures:

    • Restoration of Essential Public Assets (councils)
    • Freight Subsidies (primary producers)
    • Concessional loans (primary producers, small business, not-for-profits)

    Category C – Standard assistance measures:

    • Recovery grants (primary producers small business, not-for-profits)

    Category D – Standard assistance measures:

    • Enhanced concessional loans, other ‘one off’ programs.
  • When can I expect to receive grants or concessional loans after application?

    Both Department of Agriculture and Fisheries (DAF) and QRAA will receive a large amount of applications throughout this process so extra staff has been called upon to assist. DAF and QRAA aim to process applications as quickly as possible and it’s suggested you call DAF or QRAA to check on the status of your application.

  • I’m worried about my neighbours, they’re not coping, how can I support/help them?

    Getting off the farm is the first step for many. Community Recovery Hubs have been opened throughout Queensland to help people find the assistance they need to cope with the effects of TC Debbie:

     

    • Mackay Entertainment and Convention Centre, Alfred Street, Mackay
    • Andergrove Community Centre, Celeber Drive, Andergrove,
    • Bowen TAFE Campus, Queens Road, Bowen
    • Proserpine State High School, 4 Ruge Street, Proserpine
    • Cannonvale TAFE open (10.30am to 3.30pm) – Shute Harbour Roadd, Cannonvale

    There are several phone support services as well that urge people to use these as they recovery from the disaster.

    • Beyond Blue – 1300 22 4636
      See Beyond Blue’s guide to looking after yourself following a disaster HERE.
    • Lifeline – 13 11 14
      See Lifeline’s ‘Getting through floods, drought and extreme climate events’ toolkit HERE.
    • Country Call Back – 1800 54 33 54
  • As an employer, what are my responsibilities to casual and permanent staff when I can’t employ them?

    Following a disaster many employers may be concerned about the availability of work for casual and permanent staff members. As an employer, you have an obligation to ensure your current employees are kept as informed as possible of the status of their positions with your business during this uncertain time. Employees need to be aware that it may be a possibility that the loss of production may result in the loss of their jobs.

    If it is not viable to keep your employees employed, and you have exhausted all other options to try and keep your employees on, redundancy will be your final option. Both permanent and casual employees are entitled to final pays, including redundancy payouts. There are several terms and conditions around these circumstances which employers need to be aware of.

    To find out more:

    • See Fairwork Australia’s fact sheet on employment conditions during natural disasters and emergencies HERE.
    • See information on redundancy HERE.
    • Or call Annabel Hutch of GROWCOM on 07 36203 844 or email wrteam@growcom.com.au

Recent Posts

30 Nov

Bushfire assistance available to central Queensland communities

Financial assistance and support services are now available for primary producers and…

Financial assistance and support services are now available for primary producers and residents affected by bushfires in the central Queensland.

Eligible primary producers in Gladstone, Mackay and Rockhampton have access to concessional loans of up to $250,000, essential working capital loans of up to $100,000 and freight subsidies of up to $5,000, through jointly-funded Commonwealth/State-Disaster Relief Funding Arrangements (DRFA).

Affected small businesses in these areas are also able to access concessional loans of up to $250,000 and essential working capital loans of up to $100,000.

Emergency Hardship Assistance grants of up to $180 per person, to a maximum of $900 for a family of five or more, are also available to help cover the costs of essential items, such as food and clothing for eligible residents in the Gladstone, Mackay, Rockhampton, Bundaberg, Livingstone and Isaac council areas.

While other grants such the Essential Household Contents Grant, Structural Assistance Grant and Essential Services Safety and Reconnection Grant are also available to residents who are uninsured and have experienced certain loss or damage following this disaster.

Community Recovery Ready Reserve staff are being deployed to community hubs in Miriam Vale, Mackay, Gracemere, Mirani, Sarina and Baffle Creek to assist with recovery efforts by supporting locals to access grants and connect them to support services on the ground. (See details below)

Grant applications for emergency hardship assistance can be completed through the Community Recovery online portal at www.communityrecovery.qld.gov.au or by downloading the Self Recovery app.

Residents without internet access can ring the Community Recovery Hotline on 1800 173 349 to apply for grants and for advice on how to access support services over the phone.

Information on disaster assistance can be found on the Australian Government’s Disaster Assist website at www.disasterassist.gov.au and the … Continue reading Bushfire assistance available to central Queensland communities

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