Hubs opens for Mackay and Bowen residents affected by TC Debbie

Mackay and Bowen residents affected by Cyclone Debbie will have access to Community Recovery Hubs to provide immediate financial assistance and support services.

Hubs will open at the Mackay Entertainment and Convention Centre in Alfred Street and the Andergrove Community Centre at Celeber Drive from midday to 4.30pm 31st March and 9am to 4.30pm onward.

While people in affected areas who have power or phones are encouraged to use the Self-Recovery app, online portal or ring the hotline on 1800 173 349 for information and assistance, they can also visit the hubs for face-to-face help.

Immediate Hardship Assistance will be available to people who:

  • Live or are stranded in the targeted activation zone
  • Are unable to meet immediate essential needs
  • Are unable to seek support from family or friends

Subject to these criteria, applicants may receive $180 per person up to $900 for a family of five or more. Other assistance may also be available.

Community recovery teams were also starting to operate from noon today at some of the worst impacted areas in Bowen, the Mackay Evacuation Centre, the Northern Beaches coastal communities and the Pioneer Valley.

Essential Household Contents Grants, Structural Assistance Grants and Essential Services Safety Re-connection Scheme Grants are also available for individuals and families affected by this widespread disaster.

People who are experiencing personal hardship due to TC Debbie should download and use the Self-recovery app, go to or contact the Community Recovery Hotline on 1800 173 349 or for further information.